Shipping policy

Light Style Hub is dedicated to ensuring the efficient and timely delivery of purchased items. The following terms and conditions govern our shipping operations and procedures:

Shipping Schedule

Our shipping operations run from Monday to Friday, excluding public holidays.

Order Processing and Shipping Times

Upon receiving an order, we require a processing period of 3-5 business days to prepare and dispatch items. For custom-made products, processing may extend to 7-12 days due to the specialized nature of production.

Free Shipping

We offer Free Shipping on orders, with typical delivery within 7-18 working days. Please note there is a handling time of 3-5 business days, excluding weekends and holidays.

Shipping Delays and Issues

While we strive for timely delivery, unforeseen circumstances may lead to delays. In such cases, we will promptly notify you of any potential hold-ups.

Courier Services and Transit Responsibility

Once shipped, we entrust delivery to reliable courier services. If customers need package redirection or changes, we will liaise with the postal services on your behalf. However, please understand that we are not responsible for delays or issues during transit.

Non-Delivery

If you do not receive your package within the expected timeframe, please contact us with your order number. This will help us locate the shipment and resolve the issue quickly.

Fulfillment Centers

We operate fulfillment centers in the USA, China, Spain, and Germany. Orders are dispatched from the nearest fulfillment center based on stock availability, ensuring consistent and timely delivery.

Tracking Information

Every shipment includes tracking information, which we will send via email or SMS upon dispatch. If an order requires multiple shipments, we will provide additional tracking information for each package.

Customer Communication

For any inquiries or concerns regarding your shipment, please contact us at support@lightstylehub.com. To expedite the resolution process, please include your order number in all correspondence.

Customs and Import Duties

All international orders may be subject to additional customs clearance charges. You are responsible for paying these fees, if applicable, as they are imposed by the destination country. We recommend contacting your local customs office for further information.

By placing an order with us, you acknowledge and agree to the terms and conditions outlined in this Shipping Policy.

Thank you for choosing Light Style Hub. We look forward to brightening your home with our lighting and decor!